Star Water Filter® delivery conditions

General

• Delivery is free in a relay point or at home (depending on the country delivered) for purchases of 150 euros or more (excluding zones 3 and 4, overseas territories and countries and territories subject to customs formalities).
• Depending on the carrier, it takes between 5 and 8 days for your order to be delivered to a relay point.
• Our packages are dispatched from France.
• We do not offer delivery to the United Kingdom.

Formalities depending on the country of delivery

Check your billing status and any formalities for your delivery country below.

Table of proposed carriers

Carrier	Country	Delivery	Delay
	Germany (except specific territories) Austria Belgium Bulgaria Cyprus Croatia Denmark (except specific territories) Mainland Spain Estonia Finland (except specific territories) France (including Monaco and Corsica) Greece (except Mount Athos and Cyclades) Hungary Ireland Italy (except Campione d'Italia, Livigno, San Marino, Vatican City) Latvia Lithuania Luxembourg Malta New Caledonia Netherlands Poland Portugal (excluding specific territories) Polynesia Romania Slovakia Slovenia Sweden Czech Republic	At home and/or at a relay point	Varies according to destination (see details below)
	Canary Islands, Mayotte	At home	D+8
	Spain France (including Corsica) Belgium Luxembourg	Relay point	3-6 days
	Martinique Guadeloupe Saint Martin (contact us) Saint Barthélémy (contact us) French Guiana Reunion Island	At home and at a relay point	D+5 to D+10

Delivery zone

- FRANCE : France, Corsica, Monaco
- ZONE 1 : Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands
- ZONE 2 : Denmark, Finland, Greece, Ireland, Portugal, Sweden
- ZONE 3 : Andorra, Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Czech Republic
- ZONE 4: Cyprus, Malta, French Polynesia
- ZONE 5: Canary Islands, Mayotte
- ZONE 6: Guadeloupe, Martinique, French Guiana, Réunion, Saint-Martin, Saint-Barthélemy

Details of delivery conditions by carrier

Chrono Classic, GLS, Fedex, DPD, Colissimo, Mondial Relay

Order < 150 euros
- Zone France, zone 1: from 5.90 euros
- Zone 2 and 3: from 9.90 euros

Order ⩾ 150 euros
- Zone France, 1 and 2: free
- Zone 3: from 11.90 euros

DHL Express Worldwide

- Zone 4: from €30

TNT Express 24h / Chrono13 Pickup

- Zone France: from 11.90 euros

Colissimo International

- Zone 5: from 35 euros

Akaz transport Special Overseas - All-inclusive price

- Zone 6: the price is calculated according to the weight of the parcel and the destination and includes all customs and other taxes (octroi de mer or other). The customer will not pay any additional taxes on receipt of the parcel.
For Saint-Martin and Saint-Barthélemy, please contact us for the all-inclusive rate.

Tracked letter* / Delivengo* (order < 32 euros)

- France, Corsica and Monaco: €4.50
- Zones 1, 2 and 3 (except Andorra) + Cyprus and Malta: 6.90 euros

All shipments by carrier are delivered against signature or special instructions. These delivery methods are covered by delivery insurance. Delivery to letterboxes is not insured.

Information on Chrono13 deliveries
- For orders validated before 1 p.m. on day D, delivery is guaranteed before 1 p.m. on day D+1. Delivery is guaranteed in working days, excluding Saturdays, Sundays, public holidays and exceptional conditions due to heavy activity on the part of the carrier.
- In the event of a delay, our customer service department may ask the carrier for compensation for the carriage costs. The customer must request this within a maximum of 5 days from Customer Services. After this period, no request for compensation can be made to the carrier. If the request for compensation is accepted, Chronopost will reimburse 30% of the carriage costs. The carrier considers that even if the customer has suffered a delay, the delivery service has still been provided.
- The carrier takes into account the presentation of the parcel and not the delivery. For example, if your parcel is presented on time but you are not there, no compensation can be claimed.
- Delivery method only available for France, Corsica and Monaco.

* Delivery times given as an indication - Except for express services, delivery times are not guaranteed by the carriers. Prices are given ‘from’ and vary according to the weight of the parcel.

Please note: excluding AKAZ transport where everything is included, international delivery rates outside the EU zone do not include taxes and charges invoiced by customs. Shop prices are displayed without French VAT when the customer is connected and identified with an international delivery address outside the EU zone.

General terms of delivery

Deliveries are made to the address indicated on the order and can only be made within the agreed geographical area.
All delivery services allow the purchaser to track their parcel using a tracking number sent by email and SMS notification. Parcels are delivered against signature. Tracked letters are deposited in letterboxes.
Delivery times are given as an indication only and are linked to the organisation of each carrier. Premium Water Distribution SAS cannot be held responsible for late deliveries.
Transport risks are at the buyer's charge from the moment the items leave Premium Water Distribution SAS premises. However, the steps in case of dispute are carried out by our company in order not to penalize the buyer.

Delivery tracking

Deliveries are made to the address indicated on the order form, which can only be within the agreed geographical area. Deliveries are made by UPS, UPS access point, Mondial Relay, La Poste, Chronopost, GLS, DHL FEDEX, TNT, DPD, depending on the country of destination and the availability of the carrier in the buyer's delivery zone. All delivery services allow the buyer to track his/her parcel using a tracking number. Packages are delivered against a signature, except for tracked postal deliveries. Delivery times are given as an indication only; if they exceed thirty days from the order, the sales contract may be cancelled and the buyer reimbursed. Premium Water Distribution SAS may provide the buyer with the tracking number of his parcel by e-mail. If the buyer does not collect his order within the time indicated in the message he received indicating the availability of his parcel, the costs related to the shipment and the return of his order to Premium Water Distribution SAS premises will be billed to him, as any new shipment. For home deliveries, in case of absence of the buyer, the carrier will either make a new delivery or drop the parcel at the nearest relay point of its network. It is the purchaser's responsibility to check the progress of their parcel using the carrier's online tracking system to find out what arrangements the carrier has made in their absence.

Parcel delivered to another relay point

It may happen that a relay point is changed during delivery. The reasons for a change of relay point are an internal decision of the carrier and cannot affect the correct application of the delivery service. The buyer will be informed of the new delivery point and/or may also be asked to choose it via a request for instructions received by e-mail. The buyer is obliged to collect the parcel before the end of the storage period.

Parcel not collected from a relay point on time

If the parcel is dropped off at a relay point, it will be kept pending for 5 to 8 days, depending on the carrier. Every effort is made to enable the buyer to track the delivery and availability of his parcel. After this period, the return to the warehouse of a parcel that has not been collected will incur costs to be borne by the purchaser.

The costs associated with the non-retrieval of a parcel will be applied in accordance with our Returns Policy, paragraph ‘Exceeded retention period’.

Parcel made available at a relay point following a failed home delivery

It may happen that the carrier decides to make a parcel available at a collection point following a failed home delivery. The reasons for this action cannot call into question the correct application of the sales service. The buyer is obliged to collect the parcel before the end of the storage period. If the customer refuses to collect the parcel, it will be returned to our warehouse, and the products will then be reimbursed less the cost of managing the return, in accordance with our returns policy, paragraph Withdrawal.Colis refusé sans motif, échec de livraison suite à une erreur d'adresse ou de non retrait au point relais

In these three cases, the return of the parcel to the warehouse will incur costs to be borne by the purchaser. A handling fee will be applied in accordance with our returns policy, paragraph Withdrawal.

Parcel damaged by the carrier

The buyer is obliged to check the condition of the packaging, the goods and their contents on delivery, in the presence of the carrier.

ATTENTION : without having unpacked the parcel in front of the carrier, the words ‘subject to unpacking’ have no legal value. As a result, no dispute can be dealt with after the carrier has left.