Frequently asked questions

Faq Sections

Ultimate Star Filter®
What is the filtration performance of Ultimate Star Filter® gravity filters?
What is the composition of the Ultimate Star Filter® water filter?
What is the lifespan of an Ultimate Star Filter®?
What is the normal flow rate for an Ultimate Star Filter®?
Do Ultimate Star Filter® filters remove minerals?
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General questions about water filtration
How does a gravity water filter work?
Can I use a TDS reader to check my filtered water?
Why filter tap water?
Installation, servicing and maintenance of Star Water Filter® water filters
How should Ultimate Star Filter® water filters be stored?
Maintenance of the Star Water Filter® filtration system
Installation and priming Ultimate Star Filter® filter elements
Assembling your Star Water Filter® system
Troubleshooting Star Water Filter® water filters
Filtration is slow, is this normal?
There's still water in my top tank. Is this normal?
I have a leak in my Star Water Filter® water filtration system
The tap runs very smoothly even when my tank is full
Filtration stops when there is still water in the upper tank
Receipt of your Star Water Filter® water filter
Checking your Star Water Filter® package
I have found a damaged product in my parcel
Package damaged on receipt
Why is it important to read the assembly instructions carefully?
Star Water Filter® orders and delivery
Star Water Filter® order confirmation
Online payment problem on the Star Water Filter® site
Can I change my order?
I want to cancel my order
I want to return my order