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Frequently asked questions

Faq Sections

How does the Ultimate Star Filter® perform?

What is the composition of the Ultimate Star Filter® water filter?

How long do Ultimate Star Filter® water filters last?

What are the filtration times (flow rate) of Ultimate Star Filter® filters?

Do Ultimate Star Filter® filters remove minerals?

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How does a gravity water filter work?

Can I use a TDS reader to check my filtered water?

Why filter tap water?

How should Ultimate Star Filter® water filters be stored?

Maintenance of the Star Water Filter® filtration system

Installation and priming Ultimate Star Filter® filter elements

Assembling your Star Water Filter® system

Filtration is slow, is this normal?

There's still water in my top tank. Is this normal?

I have a leak in my Star Water Filter® water filtration system

The tap runs very smoothly even when my tank is full

Filtration stops when there is still water in the upper tank

Checking your Star Water Filter® package

I have found a damaged product in my parcel

Package damaged on receipt

Why is it important to read the assembly instructions carefully?

Star Water Filter® order confirmation

Online payment problem on the Star Water Filter® site

Can I change my order?

I want to cancel my order

I want to return my order

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