Frequently asked questions
Faq categories
- Ultimate Star Filter® [20]
- General questions about water filtration [3]
- Installation, servicing and maintenance of Star Water Filter® water filters [4]
- Troubleshooting Star Water Filter® water filters [5]
- Receipt of your Star Water Filter® water filter [4]
- Star Water Filter® orders and delivery [5]
- Use, hygiene and maintenance [1]
Can I change my order?
You've placed an order and would like to change its content or delivery address, for example.
Depending on the status of the order, some things can still be changed. However, if your order has already been prepared or handed over to the carrier, we will no longer be able to change anything.
Before 1pm, some of these changes are still possible. After this time, it will no longer be possible, as your order will have been prepared or dispatched.
In all cases, please contact us as soon as possible by telephone or via our contact form.