Orders are validated and prepared every day (except weekends) and cannot be changed after 1pm.

If you place your order in the afternoon, it can be cancelled before dispatch until 1pm the following day. If you place your order in the morning, it must be cancelled before 1pm.

If your order has already been dispatched, it can no longer be cancelled and you will have to submit a cancellation request. You will be responsible for the cost of returning the parcel.

In all cases, you must contact our customer service department using our contact form, indicating your order reference.

You will receive a reply very quickly, and your refund will be processed within a few days.