When you confirm an order on the Star Water Filter® site by making payment, an order confirmation email is sent to you automatically and immediately. For various reasons, you may not receive this email.

Here are a few tips to help you identify the reason:

• Check your spam folder to see if it has been flagged as such by your e-mail provider. If this is the case, retrieve it and take the opportunity to declare our email address for this delivery as acceptable so that this problem cannot occur again.
• You may have made a typing error when entering your e-mail address in your customer account. If you are still logged in to your account, please check the address you have entered and amend it if necessary. Contact us by telephone or via our contact form so that we can send you the e-mail again.
• If you are unable to connect to your account because you cannot find the e-mail address you entered, contact us by telephone or via the contact form so that we can change the e-mail address for you and send you your order confirmation e-mail.

If none of these checks can explain why you have not received your order confirmation e-mail, please contact us by telephone or via the contact form and we will get back to you as soon as possible.