Your parcel has been delivered and you notice that it is damaged. The box is deformed, punctured or seems to have been damaged.

In this case, whether the delivery is to a relay point or a home delivery service, you must open the parcel in front of the shopkeeper/delivery person. If you notice the slightest damage, you must make a note of it on the delivery note before signing it. Don't hesitate to take photos to keep proof.

Then contact our customer service department by telephone using our contact form, and we will help you to replace the damaged product(s),

If the entire contents of your parcel are damaged, you must refuse the parcel.